Operations Coordinator

Do you want to fight for equality? Tackling inequality at its roots, together with colleagues, our partner organizations, and activists in more than 90 countries? To change the systems behind it, once and for all!

Oxfam Novib stands behind the people who stand up for equality. Together, we fight for a world where everyone has equal opportunities, regardless of gender, ethnicity or skin color. A world where everyone feels safe; where income gaps are shrinking instead of growing, where climate change is tackled in a firmer and more honest way.

Equality is the common thread throughout our activities and projects, but also internally. We are aware that our team of colleagues can be even more diverse and that having a diverse team is the only way to see the world from a broad perspective. To obtain a multi-voiced team, we are therefore calling in particular on women, members of the BIPOC and LGBTQIA+ communities, or people with disabilities to apply for this job.

Apply and become part of Oxfam Novib!

The unit

Oxfam Novib as an ‘Executing Affiliate’ (EA) is responsible for ensuring that country and cluster teams have effective and efficient operating platforms, systems, policies, processes, and capabilities to support our program work. The EA Global Business Support Unit brings together expertise in the fields of International Human Resources, Finance and Business Control, Security (Oxfam shared service), Supply and Logistics, Roving (program) management and Country Relations Management.

Job description & purpose of the role

  • To provide leadership of the EA Global Business Support Operations and Service Delivery Team and oversee the contribution of the team in delivering business services to and oversight of countries and clusters in which Oxfam Novib is the EA in accordance with the Service Level Agreement.
  • To partner with unit managers, country and cluster management teams, Affiliate EA teams and Oxfam international teams on functional areas of expertise and continuous improvement and harmonization of processes and services.
  • Contributes to Oxfam Novib’s approach to harmonizing EA functions, systems, policies and procedures with other affiliates and Oxfam international through supporting the workstream priorities (to be determined) and transitioning of Oxfam Novib’s EA function as part of the Transformative Business Support change objectives and in line with agreed stage gate criteria.
  • Advising management of country and cluster offices and units in The Hague on aspects and risks, as well as (joint) consolidation of monthly and quarterly reports, and multi-annual prognoses.  
  • To where appropriate coordinate roving assignments to Oxfam countries and clusters to ensure (continuity of) business operations and operational support of humanitarian responses.

Key responsibilities

  • Provides (non-line management) leadership of the EA Global Business Support Operations and Service Delivery Team.
  • Coordinates the Business Support and Oversight team development of policies, frameworks, products, and services in accordance with Service Level Agreements designed to ensure consistently high service performance. Ensures roll out and trainings in countries and clusters.
  • Coordinates the delivery, either by the EA GBS Unit or in collaboration with other units or shared services, of timely, high quality, culturally responsive and context appropriate business support services to Oxfam Novib EA countries and clusters s in the fields of legal, human resources, security, supply and logistics, IT, institutional funding (grant management), financial planning and reporting, risk and assurance, program management and process systems and integrity.
  • Coordinates the strategies of the different functions properly in place and implemented, identifies, documents, and proposes mitigating strategies for risks identified in countries, clusters and regions.
  • Coordinates business and oversight support of humanitarian responses, ensures the feasibility of programmatic and humanitarian work
  • Ensures profiling and representation of the EA Global Business Support Operations and Service Delivery Team (functions above) amongst Oxfam countries, clusters and regions.
  • Partners with unit managers, country and cluster management teams, Affiliate EA teams and Oxfam international teams on functional areas of expertise, delivery and continuous improvement and harmonization of processes and services.
  • Contributes to the quantification and monitoring of costs associated with provisioning of Oxfam Novib EA GBS with the aim of informing the development of Transforming Business Support change trajectory and as the basis for saving targets.
  • Contributes to the execution of the Country Presence Review (country legacies, cluster development, categorized countries of RRR, influencing, full country program). 

Who are we looking for?

  • A University Degree in a relevant field or equivalent level through work experience relevant to the role.
  • At least 6 years relevant experience in an international organization.
  • You can clearly describe complex topics in memos for management and in communication and policy for internal and external stakeholders.
  • You are work result- and customer-oriented.
  • You have experience in coordinating budgets and you have financial and/or HR skills
  • Management sensitivity and you are authoritative & binding at the same time.
  • Excellent written and spoken communication skills in the English and ability to write in clear and concise language. You have strong persuasiveness.
  • Adaptable, flexible, able to deal with a wide range of conflicting needs and demands.
  • Innovative, solutions-orientated, and able to work in a changing work environment.
  • Culturally sensitive and sensitive to conversations of decolonization and feminist principles.


Working at Oxfam Novib

  • All our work is guided by our core values: Empowerment, Accountability, Inclusiveness, Courage, Solidarity and Equality.
  • At Oxfam Novib, we work according to the Feminist Principles – Oxfam Policy & Practice.
  • Oxfam Novib is committed to offer you a motivating work environment at our offices in The Hague. We offer a one-year contract from start (including a 1-month trial period), with the possibility to extend.
  • Oxfam Novib offers an attractive and honest benefits package, including a year-end allowance and yearly pay increase from the Collective Labor Agreement. Moreover, we offer complementary options to choose from. The salary range for this position is set in scale 10 with a salary range between € 3.320,- and € 5.109,- gross based on 36 hours a week.
  • Oxfam Novib is based on the power of difference. That is why we aim to attract a diverse mix of talented people who share our standards, values and principles, and who are committed to preventing and eliminate any type of misconduct.
  • We have an active policy against sexual harassment, exploitation and abuse, any form of abuse of power or lack of integrity and financial misconduct. This subject will be covered in our application and selection process.

Additional information

  • Do you believe that this is the job you are looking for? Then we would love to meet you! Please send your resume and cover letter via our application portal.
  • If you have questions regarding the position, please contact Janneke den Hertog, EAGBS Unit Manager via
  • Only applications received before the closing date 30 April 2023 and submitted via our application portal will be considered.
  • This job opening is posted internally and externally, simultaneously. Internal candidates are given preference if they are sufficiently qualified or can be obtained in short term. We believe it’s important in our organization that our employees are offered maximum opportunities for growth in new themes and competencies. Priority for internal candidates supports this.
  • At the time of a contract offer, it is necessary for Oxfam Novib to request valid references. Our candidates will be subject to appropriate screening checks, including criminal records and terrorism, financial checks or integrity screenings/references.
  • Oxfam Novib reserves the right, to its sole discretion, not to make agreements regarding this job opening, make an agreement in a lower level, or make an agreement with an amended job description.
  • We are currently working hybrid (50% in the office and 50% at home).
  • Qualified candidates residing in the Netherlands, or other EU/EEA countries and who are willing to relocate to the Netherlands at their own expense and responsibility, are encouraged to apply.
  • Oxfam Novib is unable to provide visa sponsorship at this time.