Initiated by KIT Royal Tropical Institute and several other stakeholders, the world’s first SDG House opened its doors in September 2017. Based in the monumental building of KIT in Amsterdam, SDG House is a work place, conference location and a hub for a rapidly growing network of entrepreneurs, NGOs, government agencies, and sustainability experts who contribute to the 17 Sustainable Development Goals (SDGs) of the United Nations. There are currently 50 resident members of SDG House. SDG House (co)organises numerous SDG-related activities, including training and matchmaking events, and the annual “SDG Action Day” conference. As SDG House is currently expanding its membership and operations, we are recruiting a Community Manager.
- Event organisation – The community manager is an enthusiastic organiser of meetups and has experience in organizing larger series of meetups or is eager to learn this. A background in hospitality and meetup management is a great start. We believe a thriving community is based on regular meetings of the members and a recognizable format and structure. SDG House Amsterdam organises four meetups per active SDG per year. These meetups provide the opportunity to get the latest information about progress and new research on the SDGs and to talk and connect with leading organisations. Our meetups have the right balance between content that is perceived as useful, a relaxed atmosphere to network and matchmaking activities to meet the right new people.
- Community management for SDG House members – special members of the community are our resident members, the 50 organisations in our beautiful building who all work on realizing the SDG’s with their team and clients.
- Onboarding new members – New members (resident or non-resident) are welcomed warmly by our community managers and set up to get the most out of their membership
- Member happiness – Throughout the membership, which is renewed yearly, the community manager is the first point of contact for our members. The community manager is solution oriented, friendly yet realistic. She/he answers all questions, creates/updates the FAQ and lets members help members where possible. She/he feels responsible for finding an answer and knows her/his way in the ecosystem to find the answer.
- Newsletter and social media – The community manager schedules the newsletter to each subset of the community and manages the social media accounts.
- Co-organising SDG meetups at scale – The SDG House has the ambition to ultimately host a community and a meetup series on all of the 17 SDG’s. This requires the community manager to think in terms of scale and tactically search for co-organisers and volunteers on each SDG sub community.
- Co-organising of other signature SDG House events – SDG House Amsterdam is involved in other SDG related events such as the SDG Entrepreneurship College series (with Amsterdam University of Applied Sciences) and the SDG Action Day. The community manager is the leading co-organiser of these events and has a seat on the organising team if requested by the respective organisations.
- Acquisition of individual members via mass marketing – The community manager coordinates the marketing efforts towards potential target audiences of people who work on the SDG’s and strive to make impact. Member acquisition includes online marketing, member referrals, free publicity and organic growth based on quality content shared in the public domain.
- To achieve this, the community manager cooperates with the direct colleagues in the SDG House team responsible for business development towards company-members, the SDG House/KIT marketing and communication team and the partners.
- Tools – The community manager has a wide variety of online tools to support community management. She/he is expected to know all the ins and outs of com, Mailchimp, WordPress, Google analytics and Google and Facebook advertising. Although there is no intention to start a dedicated online community platform short term, it is however appreciated if the community manager has experience with such platforms.
- Startdate: April 1 or asap
- Hours: 60% building up to 100%
- Contract: 3 month with renewal option of 6 months
- Salary: between 2.624,- and 3.246,- p/m (full-time base) based on age, experience and qualifications
- Status: freelance preferred
How to apply
Please submit a covering letter and C.V. via the application form by May 1st, 2019