The Netherlands Red Cross helps to strengthen resilience of vulnerable people exposed to hazards and crisis situations and we respond to disasters and conflicts to save lives and alleviate suffering. In the Netherlands we do this with more than thirty thousand volunteers and internationally through technical assistance, supplies and financial aid. Together we act before, during and after natural and man-made disasters to meet the needs and to improve the lives of vulnerable people.
We do this without regards to nationality, race, religious beliefs, class or political opinion. Our seven principles guide our humanitarian work: humanity, impartiality, neutrality, independence, voluntary service, unity and universality.
510 Data & Digital initiative of the Netherlands Red Cross
510 is the data initiative of the Netherlands Red Cross. Our vision is that smart use of data will help towards faster, higher quality and more (cost) effective humanitarian aid at a global level. The 510 initiative was established early 2016 and has grown since into a team of 60 core and project staff, students and volunteer data experts with diverse backgrounds. The team is developing data and digital product solutions for humanitarian aid.
510 is searching for a:
Product Design Lead (40 hours p/w)
In this role you can make a big impact in the humanitarian work field, by bringing in your experience and expertise. We are looking for someone who has built a career in a similar role and is now keen to use that knowledge to shape the future of humanitarian aid by converting data into understanding, and putting it in the hands of humanitarian aid workers, decision-makers and people affected, so that they can better prepare for and cope with disasters and crises.
Purpose of the position
In order to increase the uptake of data and digital products within the National Societies and the wider humanitarian sector, we are seeking a Product Design lead. This position will work closely with the digital lead to strengthen 510’s strategic vision and core value “We build products based on needs”.
The purpose of this position is to ensure our range of digital products address the needs from people in need, humanitarian staff and volunteers, and that our digital products are easy to use and meet or exceed the expectations of their users. This is achieved through professional design processes and standards.
The product design lead is responsible for the design process and standards, turning users insights into design, prototyping and MVPs, reviewing implementation and organising prototype testing and user-acceptance testing. The product design lead strengthens design thinking in the IFRC Network and contributes to program development to ensure design activities are included in all projects. The product design lead coordinates the support of design experts to projects and ensures that achievements are shared.
This position reports to the 510 digital lead.
Team leadership responsibilities
- Lead and manage a cohesive team of UX/UI and human centered design staff, graduates, students and professional volunteer design experts. Recruit and guide new volunteers, graduates and trainees when needed.
- Build a strong network with design professionals and students outside 510 including those in the IFRC network.
- Motivating the design team, getting the best out of team skills and coaching on new ones.
- Building consistent design work packages and deliverables for internal clients extending as capacity grows.
- Evaluate progress with each team member on a regular basis.
- Join capacity planning meeting with all team leads to ensure smooth planning and work flow
- Identify humanitarian challenges and opportunities for 510 by engaging with internal and external stakeholders, through HCD & SPD methods to gather insights.
Lead and develop product design process and standards
- Provide Design leadership across 510, with influence and collaboration within the Netherlands Red Cross, National Societies and IFRC to strengthen design thinking and processes across the IFRC network.
- Manage and further develop a design process and a set of design principles and intentional design language and ensure everyone in the team understands these.
- Maintain a database of humanitarian design insights (advocate for investment in standard UX research tools)
- Contribute to design & branding projects where your own technical skills and competencies are of value.
- Contribute to the strategy development of 510 by proposing new products or services based on user insights.
- Promote achievements, both internally and externally, by guiding content managers on blog posts presentations & publishing on social media and reaching out to design partners in person.
Turn user insights into design, review implementation and organize user-acceptance testing
- Organize co-design sessions with end-users
- Extract insights from co-design sessions
- Convert insights into a UX/UI design and mock-up for the development team
- Analyse overlapping user insights from people in different contexts and create a database of humanitarian design insights to flow into program development for future projects
- Join sprint reviews or project reviews to ensure that design insights are actually implemented
- Organize user-acceptance testing on the products when they are piloted with end-users
- Ensure UAT results are presented to the team in actionable tasks
Brand management responsibilities
- Guard and evolve the 510 brand identity
- Provide strategic advice to the 510 communication expert on how to use the 510 brand identity
- A Masters degree in design (e.g. Industrial Design, Strategic Product Design, Human Centred Design),
- Track record showing the capacity to use design to
- Understand user needs and provide insights to project- and development teams in a easy to understand way
- improve Humanitarian products & processes, operations and decision-making.
- Scale Product adoption From local to Global
- Track record in working with development teams to integrate design into digital products
The Red Cross is looking for employees with talent and excellent competences for a position and is not guided by cultural background, physical limitations, gender identity, religion, sexual orientation or age. Note that it is required to be in possession of a work and residence permit for the Netherlands.
Skills and experience
- At least 5 years of professional experience in team management and coordination.
- Demonstrable interest in humanitarian aid
- Proven experience with user centred research
- Ability to observe and study people in their own environment (Ethnography)
- Proven experience in organizing and reporting on usability and user-acceptance testing
- Experience with organizing and assessing insights
- Strong skills in storytelling
- Strong skills in generating and modelling ideas
- Excellent in communicating and finding support for ideas
- Strong visualisation skills
- Ability to establish priorities and to plan, coordinate and monitor
- Experience in building and managing relationships with internal and external partners.
- Tact, discretion, and the ability to work harmoniously in a team.
- Excellent command of English language (written and verbally).
- Work experience in an international development & humanitarian setting.
- Experience in teams that apply Agile methodologies such as Scrum
- Working level French
- Service oriented
- Situational awareness
- Organisational Sensitivity
- Helicopter View
What we offer
An interesting job with a unique organization and an innovative team. The organization has an immense international network and a significant impact in the humanitarian sector.
We offer a flexible and social working environment with room for initiative and personal development. A contract for a year with the possibility to extend. The salary is set in scale 12 and dependent upon education and relevant professional experience (min. € 3.947,37 € 5.239,87 gross based on fulltime position).
Our office is in the Hague, walking distance from the Laan van NOI station. Based on our re-work concept you work partly from home and partly from the office. We regularly meet colleagues on the workfloor but also online via Teams to discuss cross functional issues and to stay connected to each other.
Please send a letter of motivation and CV in English with reference to Shelly Jonker, through the following link https://werkenbijhetrodekruis.inhroffice.com/nl/job/260547/apply. Please do so as soon as possible, but no later than 29 January 2023.
An assessment and background check are part of the selection process.
For further information on the position please contact Richard Lines at firstname.lastname@example.org.
Applications will be reviewed on a rolling basis, The Netherlands Red Cross reserves the right to fill the position before the closing date for applications.
For more information on the work of NLRC, check www.rodekruis.nl, facebook: Facebook.com/rodekruis or Twitter: Twitter.com/rodekruis
Acquisition for this vacancy will not be appreciated